By placing an order with Evolution London Limited, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:
- The Client: The company or individual requesting the services of Evolution London Ltd.
- Evolution London: primary designer, site owner & employees, suppliers or affiliates.

General Evolution London will carry out work only where an agreement is provided either by email, telephone, mail or fax. Evolution London will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written or verbal contract between Evolution London and the client; this includes telephone and email agreements.

Work Specification and Quotations
Following discussion with the client a specification and quotation will be provided. The specification will detail work required by the client, and any requirement for materials/content to be supplied from the client.

A requested delivery date where required will be specified, and any requirement for cut off dates on proofs etc will be listed.

The cost to the client will be quoted exclusive of VAT, and any additional charges will be clearly specified.

Acceptance of quotation
Clients must approve the quotation in writing with purchase order details where required, agreeing to our standard terms and conditions prior to Evolution London commencing the requested work.

Amendments
Any additions or changes to work specifications will be confirmed in writing to the client. Where these include additional costs or charges the client must return a signed copy confirming their acceptance.

Payment Terms
All invoices are payable upon receipt, payment to be received within 7 days, unless a credit account has been granted.

Credit Account Facility
A credit account may be requested by completion of the company’s Trade Credit Application form.

Following suitable references a Credit Limit will be established and the Client will be notified in writing.

Credit Account Invoices are payable within 30 days of Invoice.

Credit Limits are reviewed regularly and may be adjusted to accommodate increasing trade.

Credit Accounts that exceed their approved credit limit, or exceed the 30 day settlement period will require an immediate payment to restore the account facilities.

Credit Account facilities may be withdrawn at anytime by notification to the client in writing, at which point all outstanding invoices will revert to payment on receipt.

Advanced Payments
Where work required involves a degree of labour and/or materials cost, we will require a stage payment from the client of 50% payable in advance of work commencing. The balance of payment (50%) will then become due upon receipt of our full invoice. Web development and hosting completion payments will be required prior to the website being activated on the World Wide Web.

Credit Checks
A Credit Check will be performed on all businesses where the total value of work to be undertaken is in excess of £10,000.

Payment Methods
Payments should be made either by phone or Internet Banking (details available on request), or by cheque made payable to ‘Evolution London’.

Late Payments
A late payment charge of 2% above the bank interest rate will be levied on any account that is not settled within the agreed terms.

Copyright & Ownership
Copyright and ownership of all creative and goods supplied remain with Evolution London Ltd until full payment for services or goods is received.

Website Design
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Evolution London cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, designs, graphics and any programming code remain entirely the property of Evolution London until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Evolution London remain the copyright of Evolution London and may only be commercially reproduced or resold with the permission of Evolution London.

Evolution London cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of Evolution London and where no charge is made by Evolution London for such additions, Evolution London accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Evolution London all materials required to complete the site to the agreed standard and within the set deadline.

Evolution London will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Evolution London will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.

Evolution London will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents. Evolution London will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Deposit & Payment
A deposit of 50% is required with any standard and database driven projects before any design work will be carried out. Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary.

Database, Application and E-Commerce Development
Evolution London cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by Evolution London remain the copyright of Evolution London and may only be commercially reproduced or resold with the permission of Evolution London.

Where applications or sites are developed on servers not recommended by Evolution London, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. The client is expected to test fully any application or programming relating to a site developed by Evolution London before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Evolution London will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Compatibility
Evolution London will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and above and to an acceptable level with Mozilla and Safari browsers. Evolution London can offer no guarantees of correct function with all browser software. The client must specify precisely if they require compatibility with other browsers.

Website Hosting
Whilst Evolution London recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service. Evolution London cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Evolution London reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.

Payment of Accounts
A deposit is required from any client before any work is carried out. It is Evolution London's policy that any outstanding accounts for work carried out by Evolution London or its affiliates are required to be paid in full prior to the website being activated and live on the world wide web. Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email, post and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Evolution London have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj's) being added to the clients credit rating. Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Complaints Procedure
Informal procedure: Anyone who experiences a problem with their web service provided by Evolution London should raise the matter directly to Evolution London, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

Evolution London will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure: The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to Evolution London, who will acknowledge receipt and ensure that the matter is looked into as soon as possible. An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

Note:
Website Terms & Conditions should be read in conjunction with Evolution London's Standard Outline Terms & Conditions